Refund policy

If returns or exchanges are not possible

We cannot accept returns or exchanges in the following cases. Thank you for your understanding.

・In the case of customer's convenience, such as a different image (applicable even after the shipping completion email is sent and before the product arrives.)

・If more than one week has passed after receiving the product

・If the product is soiled or damaged due to the customer's responsibility.

・If you have used the product even once

・If you have not purchased it from our shop

When returns/exchanges are possible

We will accept returns or exchanges for products with problems or defects caused by our company.

・If a product different from the one you ordered is delivered

・If there is a clear defect such as damage that is not the responsibility of the customer

・Limited to products purchased at our shop.

If applicable to returns/exchanges

"Brooklyn Museum Customer Support" 03-6427-1530, orContact formPlease contact us with details of the problem or problem.

・We will bear the shipping charges and resending costs for the product.

・If you wish to receive a refund, we will refund the entire product price, shipping fee, and cash on delivery fee.

*Brooklyn products are handmade, so there may be slight individual differences in leather dyeing and processing.

About the return method

If you would like to return the product, please send it to the address below.
In such cases, please send the product in its original packaging as much as possible.