[If you do not receive a confirmation email】

*There may be cases where your order has not been completed successfully, so if your order history is not listed on My Page after logging in, please contact our customer service desk for confirmation.

*After completing your order, we will send you an email notifying you of the completion of your order, but if you use free email, please avoid using automatic reply emails as they may not arrive or may end up in your spam box.

*If you have set up a domain, please check that it is not set to reject domain designation, and then set "@brooklyn.co.jp" to receive domain designation.

*The procedure for domain-specific reception differs depending on each mobile phone communication service.

*Your order is complete even if you do not receive the order completion email for any reason. Please note that we cannot accept cancellations of orders for reasons other than the terms of use or if we do not receive an email or have not been contacted.

[Important notice for customers using free mail]

*For customers using Gmail
We have confirmed that only order completion emails with the subject line ``Thank you for your order'' from our company end up in your spam folder.
If you use Gmail, please check your spam folder.
If the email is in your spam folder, please move it to your inbox.

*For customers using Yahoo! Mail
We have received many reports that you are not receiving general email notifications from us.
If you have multiple email addresses, we recommend that you apply using an email address other than Yahoo! Mail.
If you applied via Yahoo! Mail, please check your spam folder if you do not receive an email within 1-2 business days.
If it is not sorted into your spam folder, please contact us.Contact usPlease.

*For customers using other free email services
If you use free email services other than Yahoo! Mail or Gmail, there may be rare cases where you may not receive emails from us.
We generally respond to emails within 2 business days (excluding holidays), but if you do not receive an email even after a few days,
Just in case, please contact usContact usPlease.

Add the desired product to your cart on the product page. Review the items in your cart, and if you're happy with them, click the button to proceed to the next step.

• Credit card payment
• Pay later
• bank transfer
• cash on delivery

Expenses to be paid in addition to the product price

Shipping fee, consumption tax, cash on delivery fee

Credit card payment

[Types of credit cards that can be used]

Our website uses a security system called SSL.
All of your sensitive credit card information is encrypted and transmitted.

[Number of payments]

It depends on the card company of your card. Please check with your credit card company in advance.

[Please note]

*As a general rule, we do not send credit card receipts for security reasons. We will replace the usage statement sent by your credit card company with your usage receipt.
*Depending on your usage status, you may be asked to change to another payment method.
*If paying by credit card, your card will be approved on the website at the time of ordering. Please note that unless this approval is obtained, the use of the card and the order will not be confirmed.

Pay later

Pay later is a system that allows you to easily pay by registering your email address and mobile number without the need for a credit card.

• Invoices will be issued on the 1st of the following month for the final billing amount at the end of each month, and will be notified by email or SMS (short message) by the 3rd.
• Payment methods are convenience store payment (convenience store terminal), bank transfer, and account transfer.
• The payment deadline is the 10th for convenience store payments and bank transfers. If you use bank transfer, the amount will be deducted on the 12th*. However, it may be 20 days* in January and May. *If it is a financial institution holiday, the next business day
• Depending on the payment method, a fee will be charged for each monthly payment (billing). If paying at a convenience store, you will be responsible for 356 yen (tax included); if paying by bank transfer, you will be responsible for the transfer fee. In case of bank transfer, no payment fee will be charged.
• Multiple payments can be combined and paid on the 10th of the following month.

cash on delivery

This is a system where you pay in cash at the door when the product is delivered.

[Delivery company] Sagawa Express

[Fees]

Notes regarding receipts, etc.

Please keep the "Order Confirmation Email" sent after completing your purchase in a safe place until you receive the product.
A delivery note is included with the product.
If you require a receipt, please write it in the "Other Inquiries" field at the end of the shopping screen and we will include it in the package, so please feel free to contact us.
In that case, please be sure to specify the ``address'' and ``provisos'' to be filled out here.
However, if the payment method is "cash on delivery", the receipt issued by the shipping company will be the receipt.
Please also note that we do not accept reissues of receipts.

Shipping fee

Free shipping for purchases over 22,000 yen (tax included).

*For orders with multiple destinations, if each destination is less than 22,000 yen (tax included), shipping will not be free.

*If you have reserved 2 or more items, delivery will be based on the last item that arrived. Thank you for your understanding.
If you wish to have the items shipped separately, shipping charges will be required for each item. However, if one item is worth 22,000 yen (tax included) or more, shipping will be free.

Shipping fee (tax included)

Shipping method

We will ship by Sagawa Express.

About specifying delivery time

You can select the delivery time from the following time slots.

About overseas delivery

Our store also accepts deliveries overseas.

◇Overseas delivery (International Express Mail EMS)

We will deliver overseas by EMS.

For EMS delivery, payment methods are credit card, Amazon Pay, and bank transfer.

Please also note that shipping services are not applicable for overseas deliveries.

Please note that it is not possible to specify the arrival date and time for EMS delivery.

*Some products cannot be shipped by EMS due to size, weight, etc.

*Depending on the timing, it may take about a week from ordering to shipping. Thank you for your understanding.

●Delivery method/Post office (International Speed Mail EMS)

• Faster than air parcels, everything from light documents to heavy items can be transported by air to 121 countries and regions around the world.

Since the delivery route is always handled as "PRIORITY MAIL", it will be delivered within 2 to 4 days between major cities. Prices are also affordable, sometimes cheaper than air parcels.

• Online package tracking

Our tracking system allows you to track your mail in 40 countries and regions, including the United States.

For other countries, you can check the departure status from Japan.

Click here for postal tracking"Tracking Service"

• Peace of mind product guarantee

We will ship the item with insurance, so if there is a shipping error, we will reship it.。(If out of stock, we will contact you by email)

• Easily ship overseas by filling out the necessary information

Please rest assured that our store will take responsibility for filling out forms in English and preparing invoices, import certificates, and customs declaration forms that are required in some regions.

•Shipping fee

EMS shipping list

For the exact amount, please check the amount automatically calculated when placing your order.

[Notes]

*Shipping address/Name・Postal code/Please enter your phone number in English.

*Shipping fee includes delivery fee to the recipient's home.

*Customs duties in the destination country will be borne by the recipient of the package.

If returns or exchanges are not possible

We cannot accept returns or exchanges in the following cases. Thank you for your understanding.

・In the case of customer's convenience, such as a different image (applicable even after the shipping completion email is sent and before the product arrives.)

・If more than one week has passed after receiving the product

・If the product is soiled or damaged due to the customer's responsibility.

・If you have used the product even once

・If you have not purchased it from our shop

When returns/exchanges are possible

We will accept returns or exchanges for products with problems or defects caused by our company.

・If a product different from the one you ordered is delivered

・If there is a clear defect such as damage that is not the responsibility of the customer

・Limited to products purchased at our shop.

If applicable to returns/exchanges

"Brooklyn Museum Customer Support" 03-6427-1530, orContact formPlease contact us with details of the problem or problem.

・We will bear the shipping charges and resending costs for the product.

・If you wish to receive a refund, we will refund the full amount of the product price, shipping fee, and cash on delivery fee.

*Brooklyn products are handmade, so there may be slight individual differences in leather dyeing and processing.

About the return method

If you would like to return the product, please send it to the address below.
In such cases, please send the product in its original packaging as much as possible.

We also accept product repairs.
The amount will vary depending on the content, so please click here for details.Contact usPlease.

*Repairs require advance payment. (In the case of a request for delivery, repairs will be made after bank transfer is confirmed.)

*For repairs due to problems or defects with new products, please contact Brooklyn Museum Customer Support in advance with details of the problem or defect.

*If you request delivery, the customer will be responsible for the round-trip shipping fee.

If you have any questions about our products, how to shop, etc., please use the contact form below.

Click here to contact us by phone
TEL 03-6427-1530
(Reception hours: Wednesday, Thursday, Friday: 12:00-20:00 Saturday: 11:00-20:00 Sunday and holidays: 11:00-19:00 *Monday and Tuesday: Reservation required *Excluding year-end and New Year holidays)

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・Android standard browser (Android 4.4 or higher)

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*Even with the above settings, we cannot guarantee operation for all customers. Thank you for your understanding