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If you can not return or exchange

Returns and replacement in the following cases can not be accepted. please note that.

· If the image is different, if customer's convenience (shipping completion email-it will apply to before the product arrival.)

· If one week or more has passed after receiving the product

· When it is dirty or damaged by customer's responsibility

· If the product is used once at one time

· If not purchased at this shop

If it is possible to return / exchange

Products with our causes and issues with defects will be compatible with return / exchange.

· When different products are delivered from the ordered product

· If there is a clear defect, such as corruption that does not depend on customer's liability

· It is limited to products purchased at this shop.

If it corresponds to return / exchange

Brooklyn Museum Customer Support 03-6427-1530, orInquiry formPlease contact me more about troubles and bugs.

· We will pay for the cost of shipping and retransmission of goods.

· If you wish to refund, the product price, shipping fee, and delivery fee will return the full amount.

※ Brooklyn products are handmade, leather dyeing and processing for processing.

About the return method

If you are returned the product, please send it back to the address below.
At that time, please send the product as it is in the packaging state when delivered as much as possible.